CASE-HANDLING ROADMAP

Flow Navigation

The complete customer-support journey, from opening chat to closing — 23 sequential KB steps containing 175 ready-to-use Common Responses. Click any step to open the full CR Tools knowledge base, pre-jumped to that section.

23KB Steps

175Common Responses

3-3-1Abandon / IDV Protocol

5SUA / Sparrow Actions

INTERACTIVE CASE-HANDLING WIZARD

Smart Steps

An intelligent, step-by-step questionnaire that guides you through a customer support case. Steps adapt to your answers, every step is skippable, and your selections are summarised for review before you finish.

SCENARIO-BASED RECOVERY GUIDE

Recovery Action Navigator

Select your scenario. Find the right action.

01 Scenario Conditions → 02 Recovery Action → 03 Last Resort (Fallback ONLY) → 04 Escalation

Scenario-Based Decision Support

01 Scenario Conditions

Current Email Accessibility

Issue type

Select case conditions only. No personal information required.

Collect the required email, then select the recovery progress below.

View connected guide map

Sparrow prompt reference — supplied mapping

ISSUE CONFIRMATION

Issue Restatement Generator

Select the issue and keywords to build your restatement.

01

Issue type

02

Customer's situation

03

Keywords

04

Flow Navigation

Smart Steps

Recovery Action Navigator

01 Scenario Conditions

Issue Restatement Generator

Issue type

Customer's situation

Keywords

Bot Action Before Transfer